The following terms and conditions apply to all projects carried out by Suthradhar, unless specific exclusions or exceptions are given to the client in writing:

All work undertaken will be as per the approved quotation. The quotation will detail the scope of work, estimated timeframe, deliverables and any associated costs. It is the Client’s responsibility to ensure that the quotation is thoroughly read and understood prior to issuing the Purchase Order. Any amendments or additional work (not included in the original SOW) will be subject to additional costs and will only be undertaken once agreed upon by both parties. Additional deliverables requested by the Client, that was not included in the original agreed scope of work, will be subject to additional charges. Suthradhar will provide the Client with a new quotation for the additional deliverables and no work will commence until the Client approves and signs the new quotation. The additional deliverables will be invoiced separately to the original project and will be subject to the same terms and conditions as outlined in the original agreement.

Costs associated with the project will be discussed during initial consultations/meetings with Suthradhar. Costs may be estimated and inferred during these discussions, but the final accepted quote and its deliverables will reflect the actual cost of production. The costs will depend on the type and length of the production, as well as the time spent on pre-production, production, and post-production. Any changes in these areas during the production may result in additional costs, which will be notified, agreed upon in writing and charged accordingly to the client. All expenses related to the agreed project, such as travel, local transportation, hotels, board, photography and prints, footage duplications, creation of multiple format audio and video streaming files and similar items will be invoiced to the client on the final invoice for the project.

Suthradhar requires clients to pay a non-refundable deposit of 50% of the estimated project cost before any work can begin. This deposit will be used to cover initial costs associated with pre-production planning, including but not limited to script development, storyboarding, location scouting, casting and equipment rental. This deposit may also be used to cover other expenses necessary to initiate the project. The deposit of 50% of the estimated project cost will be forfeited in the event that the client cancels the project or changes the scope of work after work has commenced. The deposit will be applied towards the final invoice for the project, which will be based on the actual time spent and expenses incurred during the course of the project.

In the event that the Client provides any copyrighted or proprietary materials for incorporation into the final product, the Client warrants and represents that they have obtained all necessary permissions, clearances and licenses from the original copyright owner or material provider and that such materials do not infringe upon any third-party rights.

The Client acknowledges that the final script / storyboards / moodboards must be approved and signed off by the Client before production work begins. Any changes to the script / storyboards / moodboards structure, after approval, may incur additional charges.

Raw footage and project files will not be shared with the Client. If a Client desires the same, Suthradhar and the Client will expressly enter into a written agreement to transfer the same, at mutually agreed upon additional costs.

Clear access for video and sound capture shall be arranged and managed by the Client, if filming venues are being organised by the Client. It is the Clients responsibility to ensure that our production crew and supporting personnel have clear access to all relevant locations and contributors required. Delays in production as a result of inadequate access or facilities may incur additional charges.

Suthradhar reserves the right, in all instances, to remove any of our personnel and/or equipment from a location, if we deem it to be unsafe or if our crew are subjected to abusive or aggressive behaviour. In such circumstances the Client will be fully liable for any costs incurred or subsequently arising as a result.

If the client causes a delay in the production timeline, Suthradhar will not be held liable for any additional costs, expenses or losses incurred as a result. The client shall be responsible for any delay and shall use all reasonable endeavors to ensure that the agreed timeline is maintained.If the client delay results in Suthradhar being unable to complete the work, Suthradhar shall be entitled to issue an invoice for work already completed and for all expenses incurred up to the point of delay. Suthradhar reserves the right to re-negotiate the delivery date if a delay caused by the client results in the original delivery date being impossible to achieve. In such instances, Suthradhar shall provide the client with a revised timeline and an estimate of any additional costs incurred.

Post-production feedback is an essential part of the video production process and we offer up to three rounds of reasonable amends within the agreed-upon project scope. A round of amends is defined as reasonable changes or revisions to the video project that can be completed within a single feedback cycle. Any changes or additions requested by the client must remain within the project scope originally agreed upon in the initial quotation. If the client wishes to introduce changes that go beyond this scope, such changes will be considered out-of-scope. It’s important to note that changes considered out-of-scope will require a new quote and mutual agreement from both parties before any further work is carried out. Out-of-scope amendments might include those that necessitate significant re-editing, additional filming or substantial alterations to the project’s direction or objectives. In the event that the client requests more than three rounds of reasonable amends or any amendments deemed out of scope after the final video has been delivered, all additional work required will be subject to additional charges.

Upon completion of the project, the client will receive the final project deliverables. The client shall review these deliverables and provide formal approval and sign-off in writing to signify project completion and acceptance. Following client approval and sign-off, the project will be considered closed. Any further work, amendments or additional services will be subject to a new agreement.

We reserve the right to use any footage and related files from any client-commissioned project in our showreels and for other promotional purposes.

Suthradhar assigns to the Client a license to use the video production in its complete delivered form only. We do not give permission for any material to be altered, edited or used as part of another production, unless this is expressly agreed in writing. Provided that all payments due to us from the Client have been received and provided that the Client is not in breach of anything contained in these Terms and Conditions, the Client is granted a perpetual usage license relating to the video material in its delivered form. Until all payments are made in full, the copyright and ownership of all edits and material shot or created remain the full copyright and ownership of Suthradhar. Any material published that has not been fully paid for will be copyright-claimed by Suthradhar to the publishing platform.

By publishing a video into the public domain, the Client assumes that it is acceptable for any talent featured in the video, including voiceover artists, contributors, actors and presenters, to use and publicize their appearance in the video for the purpose of the talent’s own showreel and marketing use (in whole or part use).

As part of our video production service, Suthradhar reserves the right to add a visible or invisible watermark to any content produced for the Client. The watermark may include our company name, logo or any other identifying information. The purpose of the watermark is to protect our intellectual property and prevent unauthorized use of the content, till all payments due to us have been made.